Superyacht Security Systems Troubleshooting & Maintenance Guide – Gullintanni

1. Introduction

This guide is intended for Electro-Technical Officers (ETOs), Captains, and technical crew aboard superyachts. It covers common issues with CCTV, access control, perimeter alarms, and remote CCTV monitoring systems, including step-by-step troubleshooting advice and downloadable maintenance tools.

2. Common Superyacht Security System Issues & Solutions

Scenario 1: CCTV System Offline at Anchor

Problem: CCTV cameras fail to display feeds on bridge monitors while anchored.

Troubleshooting Steps:

• Check power supply and PoE injectors.
• Inspect Ethernet/network cables and switches.
• Ping or scan camera IPs for conflicts.
• Restart NVR and affected cameras.
• Review logs for disconnection errors.

Suggested Fixes:

• Replace damaged cables or PoE hardware.
• Assign static IPs to cameras.
• Update firmware on NVR and cameras.

Scenario 2: Access Control Panel Malfunction Underway

Problem: RFID reader fails to unlock engine room despite valid badge.

Troubleshooting Steps:

• Verify power and LED status of control panel.
• Clean RFID reader and test multiple badges.
• Inspect wiring for corrosion.

Suggested Fixes:

• Replace faulty readers or wiring.
• Resync or reset access panel software.

Scenario 3: False Alarms from Perimeter Sensors

Problem: Motion and laser sensors trigger alarms during shipyard work.

Troubleshooting Steps:

• Review alarm logs and adjust sensitivity.
• Realign sensors disturbed by crew or machinery.
• Disable zones temporarily in shipyard.

Suggested Fixes:

• Enable maintenance mode during known work periods.
• Install physical barriers to sensor zones.

Scenario 4: Remote CCTV Access Failures via VSAT

Problem: Owner can't access CCTV feeds over satellite link.

Troubleshooting Steps:

• Check VSAT bandwidth and latency.
• Review VPN/firewall setup for remote access.
• Lower resolution/frame rate of camera feeds.

Suggested Fixes:

• Implement QoS for CCTV VLAN traffic.
• Use streaming tools optimized for low-bandwidth.

3. Maintenance Checklists

CCTV System

• Monthly: Clean lenses, check camera power.
• Weekly: Verify feed output and NVR storage.
• Quarterly: Update firmware and check IP conflicts.

Access Control

• Test badge readers monthly.
• Clean contacts and check sync logs.

Perimeter Sensors

• Inspect for alignment and log false alarms.
• Review sensor health before and after shipyard work.

Remote Access

• Test VSAT link weekly.
• Review firewall/VPN logs monthly.

4. Maintenance Log Template